No. I mean, they walk into PC world and they say "I'll have the pink version of this laptop because it looks nicer than that one." and the representative says "I can give you a great deal. We'll bundle Norton on it and Microsoft Word and Excel for only $40 more" and the customer says "Oh. I thought Word and Excel came with Windows" and the serivce representative says "No, maam, you pay extra" and the customer says "OK".