Coffeehouse Thread

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Product Feedback

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  • User profile image
    exoteric

    A thought.

    In beta phase it's typical to find product feedback options built directly into a product but when the product ships the option is removed.

    Why not maximize feedback by always having a feedback options built into all products regardless of what phase the products are in? This does two things: 1) puts feedback close to on what feedback is given, insofar as the product has a GUI frontend, thereby eliminating friction, 2) facilitates continuous feedback; and perhaps telemetry can also be tied into feedback for correlation.

    There will be pros and cons to this. It will increase quantity but there will undoubtedly be a lot of noise. That said, the noise will likely be tied to some event, or stream of events, that it may be relevant to capture and quantify.

    Integrated product feedback will also give users a "feedback instinct"; feedback options are always located the same place and are always available regardless of phase.

    It wohn't be possible to give a qualitative analysis and response to all of this feedback but maybe it could provide some insight into UX.

    What do you think? Pure noise or a missed oportunity?

  • User profile image
    rhm

    As I found out recently, most MS products don't have an area open on Connect even. If you want to open a support incident you can give feedback. Otherwise the best you can do is post about it somewhere online like Channel9 and hope someone notices.

    I took a specific bug in Expression Encoder to MS's own Expression forums a while back. I spent the time to give all the detail I was asked for. I expected to be asked for a sample file, but all I got was silence.

  • User profile image
    felix9

    ehhh....like this post ? it looks like they did ask you for a sample file ......

    http://social.expression.microsoft.com/Forums/en-US/encoder/thread/ee2d7cb9-05e4-4fef-9098-0c9a4dc20051/

  • User profile image
    davewill

    @exoteric: I've always felt it was a good idea to get user feedback as soon as possible throughout the lifespan of a system.  Additionally, by programatically collecting user feedback, more appropriate feedback data can be provided at the time of feedback.  It has been my experience that users can communicate but don't always know how to communicate technical details.

     

    I wonder how much of the privacy legalities play against such adoption.

  • User profile image
    exoteric

    @davewill: As long as the user is asked when s/he sends his/her first feedback, whether s/he wants to participate in a telemetry programme. For betas participation would be mandatory.

  • User profile image
    Richard.Hein

    , felix9 wrote

    ehhh....like this post ? it looks like they did ask you for a sample file ......

    http://social.expression.microsoft.com/Forums/en-US/encoder/thread/ee2d7cb9-05e4-4fef-9098-0c9a4dc20051/

    Smiley  A month and a half later .... Smiley

  • User profile image
    rhm

    , Richard.Hein wrote

    *snip*

    Smiley  A month and a half later .... Smiley

    Yup Sad Obviously I stopped checking that thread daily some time before they posted that. Which is why forums aren't really a good substitute for a issue trackers.

  • User profile image
    felix9

    actually there is an email alert feature on ms forums, and also rss ouput for every post, just saying Smiley  anyway, the majority of end users dont use ms forums, let alone 'issue trackers'/Connect, thats for geeks. Wink

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