So none of the points he made were valid? Do you think that Microsoft should have announced that Word would be slow, the Mail app would be as crappy as we've all complained about in the previews, etc. as information provided during the pre-order? Absolutely ridiculous. RIM gets a lot of press these days too...
They were all valid. But they were also completely predictable. Peoples complaints about the Mail App have been falling on deaf ears since day one. And, that is a simple app compared to Word.