If Sinofsky is still in MS, he can write another long blog about psychology, UX studies, heat map, statistical data, and he is always smarter than the dumb reviewers. while I think he over exaggerated it, because my less educated friend hasn't complained much, I think many people still share the same frustrations. and no, definitely not the intro video, because my dad would be frustrated the computer stuck at some black intro screen and refused to read English. He often refused to read Chinese too. I just hope they can make a version that I don't have to babysit for two months everyday. [WP8]