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Unable to use Windows Store

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  • User profile image
    GreyLensman

    As Windows 8.1 is about to be released I decided it was time to test my upgrade process from Windows 7 to 8.1.  I performed a in-place upgrade of Windows 7 to 8.0.  It actually worked surprisingly well.    My hope is to then use this image as a test bed against my eventual windows 8.1 update.

    After working out the remaining kinks of Windows 8, I noticed that I am unable to launch the "Windows Store" app under windows 8. To be more specific, when I click on the "Store" icon I get  a spinning wheel denoting the "metro" loading which never goes away.  I never get any prompt for credentials, no firewall warnings, no events logged in the system logs.

    Without the "Store" working I believe I will be unable to launch the eventual 8.1 upgrade.

    As windows update works, and my machine shows it is activated, I am a domain admin so I know I am not being blocked.

    Anyone have any ideas for me to look into?  

  • User profile image
    figuerres

    is your login account migrated from windows 7 ?

    did you make it into a "Microsoft Account" ?

    I think you need to do that so that they can store the billing record for when you need to buy an app from the store.

     

  • User profile image
    magicalclick

    Run windows update several times and restart several times from the control panel. One of the Windows update cripples Account Login, thus, you need to keep updating to uncripple it.

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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  • User profile image
    Jim Young

    @GreyLensman:Uninstall and reinstall the Store application.

  • User profile image
    blowdart

    , Jim Young wrote

    @GreyLensman:Uninstall and reinstall the Store application.

    Hold on, where would you reinstall it from?!

  • User profile image
    figuerres

    , blowdart wrote

    *snip*

    Hold on, where would you reinstall it from?!

    the windows 8 install disk ??

  • User profile image
    Bas

    You can't uninstall the store app.

  • User profile image
    GreyLensman

    @figuerres: I have  a windows domain account.  During the initial setup of WIndows 8 (which was upgraded from a existing Domain Windows 7 account) I did not link to a Microsoft login.  I have subsequently discovered that option and have linked it.  The store app still fails to launch.  Windows updates works.  I have applied all available items via windows update.

    NOTE:  I do have windows 8 server administration tools loaded if that is relevant.

     

  • User profile image
    blowdart

    Try running wsreset.exe

  • User profile image
    GreyLensman

    @blowdart: All ready tried.  I have done several "windows Store troubleshooter" type applications.  (Troubleshooting Pack Cabinets entitled AppsDiagnostic and Apps all from Microsoft) all to no avail.  They all claim to fix certain things however none actually complete.  They get hung up checking "security descriptors".   

     

  • User profile image
    blowdart

    , GreyLensman wrote

    @blowdart: All ready tried.  I have done several "windows Store troubleshooter" type applications.  (Troubleshooting Pack Cabinets entitled AppsDiagnostic and Apps all from Microsoft) all to no avail.  They all claim to fix certain things however none actually complete.  They get hung up checking "security descriptors".   

    Hmm weird. Drop me an email please, I'll see if I can get you access to support. barry.dorrans@ well, you can figure the rest.

  • User profile image
    Jim Young

    , blowdart wrote

    *snip*

    Hold on, where would you reinstall it from?!

    Big Smile

  • User profile image
    magicalclick

    @GreyLensman: try login with different account to other app like mail or music. If you cannot, the windows user account authentication is still crippled. If you can, your other account is f-ed up, which could be a possibility. My account still can't be check on the web, which is need to validate VS express.

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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  • User profile image
    cbae

    @GreyLensman: The Windows Store got hosed on my machine a few months ago. I was able to get it working again by deleting the local app data store and log files. However, none of the apps that try to log you into Xbox Live for achievements and what not worked because there was apparently a corruption of the Window credentials store as well. I manually deleted all of the saved credentials, and it still didn't fix the problem.

    Microsoft's recommended resolution for fixing problems like this is to "refresh" the PC. I wasn't going to spend hours reinstalling my desktop applications just so I could get a few occasionally-used Windows Store apps to work correctly. Still, it irritated me to know that something was wrong with my computer.

    What I ended up doing was to create a new user account and blew out the old one. Unfortunately, when you delete user accounts, Windows leaves references to the old user ID GUID all over the registry. I ended up spending time manually cleaning up the references using F3 and DEL. If I had to do this all over again, I'd probably bite the bullet and refresh my PC.

    All I can say is that the entire Windows Store and application stack is very fragile if some kind of corruption like the one I experienced requires a complete reinstallation of the OS and all of your applications to resolve.

  • User profile image
    GreyLensman

    Well, I "fixed" the problem.  My boss said I was taking too much time so I was forced to do a "refresh my PC" solution.  I.E., a re-load of windows keeping files in place.  This solution did have the effect of repairing the Windows Store.  It also had the effect of wiping out all of my applications which were installed.  It did keep my documents and even kept the installed windows preferences (such as backgrounds) working.

    One nice thing I discovered.  As windows "uninstalled" apps, while doing its refresh, it apparently built a list of "applications I am removing".  This left me with a list of applications that I would have to reinstall along with a list the versions of each.  Too bad my list is over 4 pages long.

     

  • User profile image
    blowdart

    @GreyLensman:If you go into the store and swipe up / Win-Z you can choose "Your apps". So you can reinstall the store apps from there. However for desktop apps not much you can do I'm afraid.

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