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Windows 8 metro mail app - outbox is stuck

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  • User profile image
    bureX

    So, I have two e-mail messages stuck in the outbox at the time being in the Windows metro mail app. I can't delete them, I can only read them. Tried syncing, didn't help. Tried restarting the app, didn't help.

    If I try to send a new message, it just gets stuck in the outbox and I can't even delete that one!

    Anybody has issues with this, or should I just switch to another e-mail client?

  • User profile image
    magicalclick

    have you try the Windows Live Mail desktop app to see if you get the same error?

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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  • User profile image
    spivonious

    @bureX: I haven't noticed that issue, although things are never in my outbox long enough to delete them. I'd check another email app to make sure it's not your provider.

  • User profile image
    bureX

    Windows Live Mail works just fine.

    The message I've tried to send went through, but the original problematic message is still stuck. It's an e-mail with a >25MB attachment that was supposed to be sent via a GMail account, until I noticed later on it's too big and violates GMail policies... but I receive no message that the e-mail couldn't be sent, and I still can't click the damn thing and delete it, nor can I move it anywhere else. The metro interface is very limiting in this situation.

  • User profile image
    bohuang

    I had the same issue. The email has been stuck in outbox for a few days, and the mail attachment size is around 40MB. 

    I cannot find a way to remove it though.

    I'm afraid that Mail app may consume a lot of network resource when bring it foreground every time because it may try to send the huge email again.

  • User profile image
    Harlequin

    You can use the Task Manager in Windows 8 to see if the application is using any network bandwidth. There is a column in there so you can see all the apps and how many MB/s they're using.

  • User profile image
    DeathBy​VisualStudio

    This is Microsoft's way of punishing you for not sending it via your SkyDrive. Perplexed

  • User profile image
    magicalclick

    good point, it should upload to SkyDrive automatically.

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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  • User profile image
    ZippyV

    , bohuang wrote

    I had the same issue. The email has been stuck in outbox for a few days, and the mail attachment size is around 40MB. 

    Never try to send attachments larger than 10MB. Email is not made for file transfers.

  • User profile image
    spivonious

    , ZippyV wrote

    *snip*

    Never try to send attachments larger than 10MB. Email is not made for file transfers.

    Yeah, but the Mail app should at least tell you it's too big and let you remove it from the Outbox. This is just lazy design. I've been disappointed with all of the "app previews".

  • User profile image
    spivonious

    I've got the same issue now. Message stuck in the outbox (no attachments) and the folders have stopped syncing.

    I really hope MS fixes these issues before October or it really will be another Vista.

  • User profile image
    cbae

    In desktop Outlook, when messages get stuck in the outbox, you can usually edit the message and then save as draft to get it out of the outbox. Are you not able to edit the message again in the Mail app?

  • User profile image
    spivonious

    Nope, it won't let you do anything with messages in the outbox.

    I did a cold restart and it seems to have "unstuck" things for now. The inbox hadn't been updated for three days.

  • User profile image
    leojamesell​iot

    I had the same problem. Turn network connections off on your PC (either unplug network cable or switch off wireless), then go to the outbox in the app and click on the email. It now has an option to delete, which it didn't have before. This is because, whenever your connected to the internet, it will keep trying to send it, so you don't get an option to delete.

  • User profile image
    spivonious

    @leojameselliot:Good to know. I haven't had this problem since installing the retail version, so it's possible that it was fixed.

  • User profile image
    jpanzino

    I had same problem I figured it out if you hit the space bar while in the outbox it selects the e-mail message that is stuck than press the delete key...

  • User profile image
    tax

    same problem here ... two emails stuck in the outbox (btw, no attachements, so they were just a few kb at most)

    thanks @leojameselli‚Äčot for the tip, cutting the machines internet connection indeed does bring up a delete option (!) seriously, what were the designers thinking.

    (metro-)mail is nice at first glance but it lacks some serious features, even more for non-touch-users.

    - collapsing/expanding imap folders
    - drag/drop support for moving/copying mail
    - deleting emails stuck in outbox folders (without the need to be offline to do so)
    - giving more info about what's going on (send/receive progress)

  • User profile image
    Suave

    Can't believe such a crap bug hasn't been dealt with.  Fix your apps MS!

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