Site Feedback Thread

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Delay In Loading Smooth Streaming Player

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  • User profile image

    I've noticed that when I click on the play button, there is a lag between loading the 2 (?) video players. In short, this is what I get:

    1. Click on big play button in the middle of the video
    2. Wait for the spinning Silverlight thingy to reach 100%.
    3. If impatient, then mash the little play button until something starts playing. This seems to trigger the non-Smooth Streaming playback.
    4. Else, wait an unknown # of seconds/minutes until the Smooth Streaming playback starts.

    Is there any way to go straight to Smooth Streaming instead of showing the intermediate video player that takes the viewer away from Smooth Streaming?

    For the longest time, I thought C9 had abandoned Smooth Streaming because every time I tried to watch a video, I'd end up mashing the play button in frustration and then waiting for interminable "buffering..."

    I'm happy that I found out how to get Smooth Streaming back but unhappy that there's the unknown wait in step #4.

    -Slow-ish DSL home connection
    -Location: Southern California


  • User profile image
    Maddus Mattus

    @zian:You can set your preferred method of playback in your profile settings,..

    Then you can opt-out of smoothstream,.

  • User profile image

    @zian: We never load two video players, only the one that we've decided works for you (either Silverlight or HTML 5). I'd suggest just waiting after clicking play. I'll try to see what we can do to speed it up though.

  • User profile image

    I agree that right now, waiting seems to be the best solution. Thanks for promising to look into the issue.

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