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User has a Live ID already associated with this account?

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  • User profile image

    I'm trying to log in to my old channel 9 account using the classic log in (I know my username) but it keeps saying I have a Live ID already associated with the account... as far as I know I have a home Live ID and one for work... I've tried them both and the home one gives me this log in, and the work one asks me to create a new username for channel 9.

    What can I do to find out which Live account my old channel 9 account is associated with?

  • User profile image

    Can you go to the Contact Us page and send us an email with this information? It will be easier to ask you for information and things like that when we aren't posting in a public forum Wink

    To answer the question in general, it's tricky for us to go to an account and see what the email address of the Microsoft Account (as we call it these days) is. We intentionally store that data in a way that protects your privacy but also makes it tricky to reverse engineer like that. There are things we can do, however, but they require more info from you hence the request for an email.

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