TechEd North America Thread

18 posts

Backpacks

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  • bridg2bb

    The first day the zipper broke on my Backpack today I went to the materials desk and they let me exchange it for a new one. The guy working the desk told me the zippers are defective and all of them will most likely break.  From what I have seen lots of people still have theirs from previous years, so those of you who have gone to previous years do you think they were lower quality this year?

  • cigolegnarts

    No doubt about it.  They get cheaper each year.  I traveled here with mine from 2008, it's like Samsonite luggage compared to the more recent.

  • jjdurrant

    Mine broke as well.. swapped out.. zipper broke on replacement an hour later.. failz

    Or too much swag Smiley

  • bridg2bb

    That sucks, my coworker has his from last year and uses it all the time. For those who's have broke was it just the slider portion? I am considering just buying some nice sliders and replacing them, but if they are breaking in some other fashion then I am not going to bother.

    The swag filled most of the bag, but the surface box is what ended up causing the thing to break! Smiley

  • jjdurrant

    It's the plastic mesh separating.. not the zipper itself

  • Floating​Point

    Had a problem in LA and MS gave me a new one on the spot. Have you gone to the materials distribution desk to see if you can get a replacement?

  • bridg2bb

    Like I said above I replaced mine, but was informed from the staff member that they are defective and they will all most likely break. So I was just determining if it was only one part breaking and if it were I would just replace that part before it had a chance to break. Unfortunately it looks like they are just poor quality and break in many ways.

  • Vecna

    If only our Tech-Ed colleagues spent as much time thinking about durability, value, and quality as they do about green-ness, what awesome backpacks we could have, like in years past.    The value of the ecologically correct Looptworks backpack which we cannot use reliably is zero, and is no advertisement for Looptworks, for Tech-Ed, or for common sense.

    For next year, could Tech-Ed work with someone a little more reliable and value-oriented?

  • Floating​Point

    Ugh, sorry about that.  Was trying to help, but was doing the late-night forum scan.

    In 2005, the backpacks were so bad that they actually shipped out replacements to all attendees after the fact.

  • RChaplin

    My 1998 bag was so good, I used it for nearly 10 years.  Leather bottom, heavy stitching, and a very heavy, strong fabric. The next bag I tried to use as my everyday bag was the 2011 Atlanta bag, but the corners of my 17" Dell 6510 notebook shredded the lightweight fabric within 6 months.  I'm pretty green - I recyle everything I can.  I'd argue that making a bag that lasts 10 years is much more 'green' than making 10,000 out of recycled, lower quality materials that don't last 6 months!

  • Vecna

    @RCaplin  This.

  • NMChristoban

    , RChaplin wrote

    My 1998 bag was so good, I used it for nearly 10 years.  Leather bottom, heavy stitching, and a very heavy, strong fabric. The next bag I tried to use as my everyday bag was the 2011 Atlanta bag, but the corners of my 17" Dell 6510 notebook shredded the lightweight fabric within 6 months.  I'm pretty green - I recyle everything I can.  I'd argue that making a bag that lasts 10 years is much more 'green' than making 10,000 out of recycled, lower quality materials that don't last 6 months!

    Yuuup!!

  • KMJaber

    I've been attending TechEd for the past 8 years and the zipper is the first thing to go ... usually about 45~60 days after first use.  This is the first time the zipper broke on the 2ed day.  I usually keep my work backpack with me since it is a much better quality one.  I highly recommend the Swiss Army brand backpacks!

  • cusry

    My first one broke on day two.  Replaced it and it also broke by Thursday.  Left the thing in my trash can at the hotel.

  • Vecna

    My last comment on this subject.  I was just browsing at thinkgeek.com, and say that they have a Bag of Holding, both in backpack and messenger version... oh, what could be....

    In any case, for next year please find a vendor who spends as much time on testing and quality and durability as on spin, PR, and green-ness.  If the seams/zippers break, it doesn't matter where the material came from; it sucks, and creates no value.

  • atc1

    Oh, I just started a new thread on this subject.  Wonder if the bag is under warranty?  It will be nice if they can sent us a new one to replace the broken ones.

  • MikeRigsby

    FYI on the TechEd backpacks. Since Looptworks is a Portland company I'd been in contact with them prior to the event and I gave them feedback concerning the bag quality being poor in the stitching and zippers. They said they take the quality seriously and will replace them if attendees are interested. Here's their email:

    Hi Mike,

    First off, thank you for your continued support and feedback from the event last week. Your comments on the bag are consistent with some of the things we've heard from our contacts at the event. So that you are aware, we take the quality of our bags very seriously, especially because we feel that the most environmentally sound bag is one that is sturdy and lasts a lifetime. We took many steps in order to affirm the quality of the TENA bag, prior to the bags shipment. We performed an independent quality control check with an internationally recognized testing organization and by our request they tested 3 times the required amount. With the tested samples, only one zipper failure was detected, and overall the bags passed inspection. We are shocked and surprised with the news of the bag quality.

    Moving forward, we would like you and all other attendees to know that if you have received a defective bag, we would like to replace it (free of charge) with a new bag. We are offering our Kasum Backpack in replacement:

    http://www.looptworks.com/
    shop/gear/kasum-backpack.html#.UbYaVutQ0nY

    We can field these inquiries via phone or email.

    backtalk@looptworks.com
    (503) 972-0168

    Again, thank you Mike. We hope to be as pro-active with this situation as possible. Please let us know which color Kasum you'd like us to send your way.

    Warm Regards,
    Kiana

  • MikeRigsby

     I've been in regular communications with Looptworks since even before TechEd and they're a solid company.

     I'm not making any excuses for them concerning the quality of this year's bag but they are doing everything in their power to assure folks that they do take quality seriously.

     Myself and many other members of TheKrewe have contacted them and received good quality replacement bags in very quick order. Including individuals over in Europe. So they are going way above and beyond to make things right concerning the issues with the backpack this year.

     If you are having quality issues with the backpack please contact them immediately and they will get you taken care of promptly.

     So far their customer service has been extraordinary.

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