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Automatic Application Updates (iTunes/TeamViewer) erroring

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  • User profile image
    joshbgosh10​592

    When I open applications such as iTunes and TeamViewer, they yell at me saying to update. I click ok and allow them to update, then they error out. I'm not sure the location of the log files to post them, but when I go to manually install (Download the new version and install) it works fine. Windows Updates work fine, as does my anti-virus. I currently have the OS installed on a 128GB SSD, and have a slave drive for my programs (D:) and I install almost all programs onto the slave. Any ideas?

    I'm running Windows 7 Ultimate x64

  • User profile image
    evildictait​or

    I suggest you ask this on an iTunes forum.

  • User profile image
    joshbgosh10​592

    I think it would be Windows. It happens system wide with many programs, which is why I posted it here.

  • User profile image
    Craig_​Matthews

    You're still using PATA drives?

  • User profile image
    spivonious

    @joshbgosh10592: I'd wager a guess and say that those programs don't like being installed on a non-system drive. It doesn't sound like a Windows problem to me, especially since other networking functions are working fine.

  • User profile image
    AndyC

    It's not uncommon for badly written applications to fail miserably if installed in a non-default location. And iTunes is probably the king of badly written applications.

  • User profile image
    Craig_​Matthews

    I have both Teamviewer and iTunes installed in non default locations and they update just fine. Since the OP says they 'error out' I suspect it might be useful to know what the error is before assuming Apple or GFI hardcoded "C:\Program Files" into their updater.

  • User profile image
    joshbgosh10​592

    @Craig_Matthews:

    Nope, SATA, it's just a HDD

     

  • User profile image
    joshbgosh10​592

    @Craig_Matthews: I'm not sure how to read their errors... Would it just be in the event logger with Windows?

  • User profile image
    Craig_​Matthews

    , joshbgosh10592 wrote

    @Craig_Matthews: I'm not sure how to read their errors... Would it just be in the event logger with Windows?

    I dunno man, you said it "errored out" so I assumed there was an error Big Smile

    SATA doesn't have slave drives, btw Smiley

     

  • User profile image
    joshbgosh10​592

    @Craig_Matthews:ha true... It just simply says, An error has occured. Love how descriptive it is!

     

    I know they don't have slave drives, but you know what I meant! haha. Ok, just to be correct, a "Storage/Program Drive" Tongue Out

  • User profile image
    Craig_​Matthews

    I know that Apple Software Update and the iTunes installers use MSI packages under Windows, so there might be something in event log related to any installation failures that may have occurred. Another thing to try is maybe filter for msiexec.exe in Process Monitor during an update operation to see if anything stands out (unfortunately, it may be a haystack there). 

    For some reason, MSI logging isn't enabled by default, and while this knowledge base article (http://support.microsoft.com/kb/958041) is probably inapplicable to your issue, method 3 in that article should allow you to enable MSI installer logging in Win7 -- logs from MSI installs should then show up in %TEMP% if I recall correctly.

    Sorry for the hard time Big Smile

     

     

  • User profile image
    joshbgosh10​592

    I actually will now have to wait for Apple to release an update for iTunes, but for TeamViewer, I found the log file for TeamViewer. It is as follows....

    2012/08/07 22:59:01.616 3472 6460 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
    2012/08/07 22:59:05.013 3472 6832 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
    2012/08/07 22:59:11.097 2108 2528 S0!! VerifySignature() : WinVerifyTrust failed, result=80092003, Errorcode=2148081667
    2012/08/07 22:59:11.097 3472 3604 G1!! CTVUpdate - signature check failed!

     

    I will also see if I can enable MSI logging. I'm assuming since Vista and 7 are so similar, the Vista registry tweak will work with 7?

    And it's no big deal haha

  • User profile image
    joshbgosh10​592

    @Craig_Matthews:Ok, so after turning the logging on, I try to update the TeamViewer and it fails, no surprise there. I go to check the logs in the C:/WIndows/Temp, and the most recently modified was this morning while I was asleep.. Nothing about the update I tried.. Any idea?

    Also, this may be related, but when I tried to view the log files, it said I did not have permissions to.. It gave me the error asking if I wanted to be given permissions, and I clicked Yes, and it let me in. Maybe I did something to the installation of Windows some how?

  • User profile image
    joshbgosh10​592

    @spivonious:That's what I'm starting to think.. But if they didn't like to be installed somewhere else, wouldn't they throw an error saying something like Path Not Found or maybe even install itself on the C:/?

  • User profile image
    joshbgosh10​592

    Anyone?

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