Has anybody ever used their technical support incidents that you get with MSDN? What sorts of things can you use them for?
The MSDN site says the following:
- To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
- To find a solution to a production issue if you can replicate that issue in a non-production environment
I've got an issue with a production server that seems to merit burning an incident, and it seems like a waste to have these support incidents from MSDN and never use them. Is there any way around this "non-production" stipulation?