From my experience some tips for getting in "touch" with Windows Mobile phones:
1. Try before you buy
You may be surprised how imprecise and sluggish some WM touchscreen devices actually react to your gestures. Try the features you're interested in - web browsing (try flash websites), photo/video, music playback, keyboard writing text messages or using Office
Mobile, connecting to WLAN or to Bluetooth devices, and, of course, making and receiving calls. Try locking the phone so it doesn't switch off or otherwise call somebody when it's in your pocket.
Take your time. Watch the battery life during your test.
2. Clarify support for all the the phone's hardware and software.
Most of it should be provided by your phone company, as the device manufacturer will probably not have more support than "hard-reset the thing and try again" and will in general not support another vendors' headsets or bluetooth devices. Many WM devices
are being rushed into the market and will need software updates in the near future. No, Windows Update is usually not provided or does not update anything, so you will need a website to find and download updates or new ROMs yourself. The manufacturer usually
releases only one or two ROM versions until the next device is going to market, so include non-official sources in your search, e.g. xda-developers.com.
3. Clarify how you can backup and restore the personal data on your device
MyPhone doesn't quite cut it, but it covers the basics: contacts, calendar, messages, personal files, photos. However, sync-ing the phone with a PC (or two) will do the same thing (except for text messages).
What's left is all your customization, e.g. personal information, alarms, ring-tones, system settings (ActiveSync partners, email accounts, WLAN connections, Bluetooth pairings), preferences for the various built-in apps or the apps you installed, the list
goes on. Keep in mind that you will need all this stuff after you sent your phone for repair or installed an updated ROM.
Try to find a backup program that is able to restore reliably on a newer ROM version or a new phone (if the other one is beyond repair).
4. Check the developer tools and the documentation
Great, great topic. "Every manager still writes code" - Be careful what you wish for. But anyway, still better than having no project manager or people manager care about code whatsoever.
Scott, I hope by now that shock and denial are behind you, so please lead us through the next stages, talking to as interesting folks as Chris who are helping you to make it through this. Or, maybe, even some of your reports.
Do not underestimate Natal. Maybe soon it's kinda like Surface 3D (in fact, even 4D). A revolution. Wave your PC Good Bye and it goes to Sleep. Stuff like Jack Carter's house in Eureka. Possibilities are endless.