It's pretty clear Microsoft doesn't care about the out-of-box experience. While the W10 upgrade process for most of my PCs went smooth it's the post upgrade stuff like this that drove me crazy. Even worse was fighting the mail app setup after the initial upgrade only to find that had I waited for Windows to get around to installing Windows updates (which contained fixes for Mail) I wouldn't have had to fight it so much. (And by "waited for Windows" I mean opening the Store app and forcing it to look for updates). I guess the backlash from W8's initial mail app wasn't enough for Microsoft to consider actually trying to do a better job this time around.
It's sad to see Microsoft firmly affix itself to the idea that it's ok to release software with such terrible bugs and poor & inconsistent UI/UX. It seems Microsoft's development strategy is:
- Greenfield a new version of an existing app
- Change the design offering no improvement in UX and ignoring good UX from the previous app.
- Release it missing features from the previous app with the idea that you'll eventually get around to adding those feature in at some point.
- Rinse & repeat.
They've already spent their customer's patience and keep coming back asking for more without providing anything substantially beneficial in return.