@spivonious: A lot of this comes down to the attitude of the person giving support. I think if you took one average user, and used transporter tricks to create a perfect replica, and gave the care and feeding of one over to somebody with a positive attitude about Windows 8, and then gave another to somebody who was negative, there would be some interesting results. The first user would have no problems with Windows 8, and would quickly come up to speed and be happy. The second would have no end of problems and would hate the experience.
While that's true it doesn't matter how pro-Windows 8 a support person is if the user lacks dexterity with the mouse, doesn't like remembering keyboard shortcuts, or all-in-all thinks the changes Microsoft made are stupid. Shortly after installing W8 on my home computer I remember coming home to a pissed off girlfriend because should couldn't figure out how to close Metro IE. I unbiasedly showed her both the mouse-drag-to-close and the <ALT><F4> shortcut. That just pissed her off even more. She said "That's stupid. Why can't they just have the little red x in the corner like they used to". Of course I told her she really didn't need to close it because Windows parks it so it doesn't take any resources. She wasn't impressed; "more technobabble" she said.