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DeathByVisualStudio DeathBy​VisualStudio If we all believed in unicorns and fairies the world would be a better place.
  • The long road to the Start Screen

    , kettch wrote

    *snip*

    Users generally don't want you to explain things, just tell them what to do. They may act like they want you to explain it, but they don't really want to hear the answer. Something like "Go back to the start button, and your app is gone until you need it again" works pretty well.

    It's all about how and what you communicate. I have co-workers who are more likely to try to explain things too much, or take a path that they think is what the users need, and it never seems to work out. I don't know, maybe I just have a knack for it, but I tend to get much different results than other people when dealing with users.

    I did first show her the "return to the start screen via the start button (on the keyboard)". Her first response was "I have to press a key to close it?!?!? Dumb." That's what lead to the explanation.

    Maybe the simple answer is the right one: the end user's comments are justified.

  • The long road to the Start Screen

    @cbae: You just got to teach her how cookies work. Smiley

  • The long road to the Start Screen

    , kettch wrote

    @spivonious: A lot of this comes down to the attitude of the person giving support. I think if you took one average user, and used transporter tricks to create a perfect replica, and gave the care and feeding of one over to somebody with a positive attitude about Windows 8, and then gave another to somebody who was negative, there would be some interesting results. The first user would have no problems with Windows 8, and would quickly come up to speed and be happy. The second would have no end of problems and would hate the experience.

    While that's true it doesn't matter how pro-Windows 8 a support person is if the user lacks dexterity with the mouse, doesn't like remembering keyboard shortcuts, or all-in-all thinks the changes Microsoft made are stupid. Shortly after installing W8 on my home computer I remember coming home to a pissed off girlfriend because should couldn't figure out how to close Metro IE. I unbiasedly showed her both the mouse-drag-to-close and the <ALT><F4> shortcut. That just pissed her off even more. She said "That's stupid. Why can't they just have the little red x in the corner like they used to". Of course I told her she really didn't need to close it because Windows parks it so it doesn't take any resources. She wasn't impressed; "more technobabble" she said.

  • The long road to the Start Screen

    @magicalclick: I think that will all depend on the application. If the metro app is designed to prompt for unsaved changes then I would think it would behave just line a desktop app. W8 does prompt you when apps are slow to shutdown when shutting down Windows like W7 does today.

    That said I do agree that the days of "you're just part of the whining minority" will be part of the marketing schtick for Microsoft. When your OS ships by default on the majority of PCs sold you can get away with stuff like that.  

  • The long road to the Start Screen

    , cbae wrote

    *snip*

    One can easily say:

    Joe six-pack would have had [insert issue here] by using Windows 7 but won't by using Windows 8.

    Each OS will have its own set of issues. The question is whether or not the new features/behaviors in Windows 8 solve more issues prevalent in Windows 7 rather than introducing more of its own.

    That's fair and is where we'll have to disagree on whether W7 or W8 will be better for him on the hardware he buys.

    , kettch wrote

    @DeathByVisualStudio: No he won't. Period. I support a large network of family and friends ranging from power users to drooling imbeciles, and I know with absolute certainty that none of them will have any of the problems that the so called experts are wailing about.

    Yes he will. Period. I support a large network of family and friends ranging from power users to drooling imbeciles, and I know with absolute certainty that many of them will have the problems that people are wailing about.

  • Yet another smartphone OS...

    Didn't Palm try this with WebOS already? The latter is open sourced now so why not just use it as a base? Is it poorly written? Bad end-user experience? Poor marketing? Not inverted here? HTML5 not cut out to build an OS around?

  • The long road to the Start Screen

    To those that state that Joe six-pack won't have [insert issue here] here's my equally qualified response: Yes he will have [insert issue here].

  • The long road to the Start Screen

    , cbae wrote

    @DeathByVisualStudio: Here ya go. And it will be available here for years to come.

    Ooh, I had my eye on this one.

    , spivonious wrote

    @DeathByVisualStudio: Unless I'm mistaken, Windows 8 includes downgrade rights, so yes, you can install Windows 7 on  your Windows 8 machine if you really wanted to. Frankly, I think most users will grumble about the changes for a week and then realize that the new UI is better for 90% of consumer use cases.

    But I think he meant "opt out" by not buying a new PC. 

    Neither of these options help Joe six-pack buy a laptop or desktop PC at Best Buy with Windows 7 pre-installed after the release of Windows 8. Joe six-pack in this case doesn't already own a PC but he does use one at work. So in this case he can't "opt-out" nor does he have the skills to downgrade his PC to Windows 7.

  • The long road to the Start Screen

    , cbae wrote

    *snip*

    You can opt-in to the features. Buying Windows 8 is opting-in. Windows 7 is for those that choose not to opt-in.

    So after W8 is released if I go into Best Buy to buy a PC I tell them I want to have the one with Windows 7 installed they'll be able to honor that just like if I went in there today and asked for the PC with Windows Vista on it?

  • The Entity Framework is now Open Source

    ++. Can't wait to see what the open source community does with this. Nice work Microsoft.