Kathleen Wilson is an Architect at Microsoft for the Cloud and Infrastructure Management Center of Excellence, focusing on developing solutions for management and adoption of Private, Hybrid, Public Clouds and DevOps. Kathleen's strengths lie in understanding what is needed to adopt, support and operation solutions either on premise or in the cloud. Kathleen has over 21 years of experience in IT and has worked in IT Operations and Consulting. Prior to her Architect role, Kathleen was a consultant in Microsoft Consulting Services Canada who focused on assisting Customers with the adoption of Microsoft products, Service Manager, Service Management and Private Cloud.
Kathleen leads a worldwide community of peers who have transformed traditional ITSM into Modern Service Management. This is the new vision of what Microsoft believes ITSM must transform into, so that it supports a cloud first, mobility and data for the future. "Modern Service Management is a lens, intended to focus Service Management experts around the globe, on the most important outcomes that evolve our customers from legacy, traditional IT models to easier, more efficient, cost effective and agile service structures
" – Microsoft Modern Service Management definition 2016
Kathleen achieved her ITIL Foundation certification in 1998, and is currently an ITIL v3 Expert and is actively tweeting and about Modern Service Management to get people to rethink traditional Service Management fundamentals and make them more modern and actionable with enabling technologies. Kathleen co-authored a MS Press book, Optimizing Service Manager and was a contributing author to the System Center 2012 Service Manager Unleashed book.
Kathleen is an Edutainer and has spoken at many internal and external Microsoft/industry events. Audiences have enjoyed her passionate and entertaining approach to how to make complex IT approaches actionable, customer and business focused.