@Ian2:Thanks for the share.
This video makes me feel like they are getting it right. If they could "restrict" the start screen/desktop transition just a tad then it could be less jarring. I know that sounds nuts, putting the breaks on an action, but if you would slow it down to 1/2 speed most people wouldn't be freaked out by it. Maybe a toggle feature from the control panel could turn it off/on. On by default, off for power users.
Else: Telemetry is just one tool, and although it's important, it's useless without context. I really believe bringing back real beta testers is the only way to solve this. They are the only one's that can give context, especially if you include the it community in those tests.
The current beta-testing system is broken.
It's going to be hard to create a great system for taking feedback and telemetry together, but without that system, everyone is operating in the dark. Feedback with telemetry could open insights. Feedback could say, "Hey, this person is doing this action because that's all they know." as compared to "No one uses this." Instead of focusing on discovery, the option is to get rid of a feature or option instead of making the feature more democratic.
Including IT admins in the process would help, but you would have to find the right admins and be willing to listen to them. There are some admins that hate all change, but there are others looking to improve. Filter and find the experts that are looking to improve, question them, listen to them, and even if you don't decide to follow their suggestions, come up with a damn good reason besides telemetry. Share with them your thoughts, and honestly listen to theirs.
If you don't, then you can be guaranteed they will never deploy your product. Never.
You have to realize the real gatekeepers in the enterprise, and they are not consumers, they are IT directors and admins. Until you can win them, you will lose.
That being said, there will always be the admins that hate everything new, because it means more work learning for them. Those jokers you can ignore completely, but those that embrace the Microsoft way, are diehard Microsoft users, and diehard believers in the Microsoft stack, you better listen to them and take what they say to heart.
There was a lot of noise with Vista, but those of us that kept up knew exactly where we stood. Vista was a new paradigm, and you either got on board or not. For me, I pushed and pulled the organization I was with to start thinking about ALM. I pointed out benefits vs. detractions. I insisted on focusing the organization into thinking about these things.
With Win8? The brick wall that was put up where they stuck their fingers in their ears and said "I can't hear you, the telemetry says you are wrong." That put a sour taste in my mouth.
It did the same with most pro MS admins.
Win 8.1 looks like they are hearing us at last, and I am grateful. The work, the overtime, and the blood/sweat/tears that have went into this release is appreciated.
Thank You. Thank you for all the hard work that has been done.
Now a suggestion. Let's work together, let's build this further, and let this be a partnership between the users/developers/admins to make the best product possible. Let's have the two way conversation again that was the founding principle of C9.
Don't ignore your friends, but listen to them, take their complaints and advice into account. Most of us here want MS to succeed. We have invested in you, would it hurt to listen to some of us.
And for the constant detractors, if you have to criticize, then offer an alternative solution to the things you criticize. Don't just B' and Moan. Be constructive. Live the spirit of C9. Make it two-way again, and maybe we can get back on track.
Sorry about the rant, but it needed to be said.