eww HP... They are even worse than Gateway in the reliability and customer happiness charts.
HP have two product lines:
1. Consumer products
2. Business products
I my ex-life as a computer reseller, I found that HP's Consumer products were subject to complaints, in no small measure due to their use of Nvidia GPUs that were simply a whole bunch of trouble until recently.
However, I found their Business products to be very reliable, perhaps due to their more conservative and robust designs, and subject to very few complaints. 5 year life-spans were annoyingly common... killing sales.
Lenovo and Toshiba have similar approaches, with consumer and business oriented product lines, but it's probably fair to say that Toshiba's consumer products are more similar to their business products, than either HP or Lenovo are.
I must jump on the eww HP bandwagon. The once vaunted product quality is a thing of the past. I now avoid HP like the plague.
My tale of woe:
First, let me say that I recognize my failure to do proper pre-purchase research. I relied heavily on past experience with rock solid HP quality and I was in a BIG hurry to replace equipment lost in a fire.
A shade over 2 years ago I purchased 5 (five) HP dv9000 laptops, an HP Media Vault mv2020, and an HP PhotoSmart C7180. All but the C7180 failed just out of warranty.
The PhotoSmart C7180 has been a thorn in the side from day one because its touted wireless features are just plain flakey (at least with Vista). Sometimes you see the printer, sometimes you don't. HP Support is... well... forget about it. Directly
connected, the printer works admirably and I just live with the reduced functionality.
All five (5) dv9000 laptops have failed. Network or video card first then a complete failure to boot. Google "HP Laptop failures". No joy from HP. Out of warranty. I am still having these repaired, one-by-one, on my dime :-/
The mv2020 has also failed. It simply won't power up but hey, no problem. I installed the redundant drive so I can just pop it into a drive chassis and recover my files. NOPE! HP used a proprietary file system and I have yet to figure out how to get
to my files. I have an open HP Support case but it looks like I'll have to solve this myself - or pony up $$$ for HP to fix a device I no longer really want. What good is a redundant back up device that employs a closed in/proprietary file system?
Lesson learned – Avoid HP like the plague.
I did not buy my laptops from NVIDIA - HPs finger pointing is of no consolation.