I disagree. I love the, "What about my Mom?" It brings us back to the reality of what software is supposed to do on a large scale. Technology isn't just for geeks. I actually do think about whether or not new technology will make my Mom's life better or
harder. Or, to put it another way, the number of support calls I anticipate from my Mom directly impacts my decision on whether or not to to upgrade her from one rev of software to another.