If you'd like to learn how to use System Center 2012 R2 - Orchestrator runbooks to automate the process of creating a Service Request in System Center 2012 R2 - Service Manager, join expert Andrew McMurray for this course. Get an overview of System Center 2012 R2 IT Service Management, and explore a real-world automation scenario. Find out how to create a request template and how to add an approval step in the Service Request process, along with how to set up a connection to the AD to query users and groups.
