This module describes how the System Center suite works to provide IT with good information that can be used to control costs and measure the effectiveness of internal people and processes.
Full course outline:
- Mod 01: IT Service Management Overview
- Mod 02: SLA Insights and Analysis
- Mod 03: Standardize Service Delivery
- Mod 04: Manage Multiple Processes
- Mod 05: OLA Insights and Analysis
Available formats for this video:
Actual format may change based on video formats available and browser capability.
Comments have been closed since this content was published more than 30 days ago, but if you'd like to send us feedback you can Contact Us.