This module describes how the System Center suite works to provide IT with good information that can be used to control costs and measure the effectiveness of internal people and processes.
Full course outline:
- Mod 01: IT Service Management Overview
- Mod 02: SLA Insights and Analysis
- Mod 03: Standardize Service Delivery
- Mod 04: Manage Multiple Processes
- Mod 05: OLA Insights and Analysis