Identifying Critical Support Dependencies for Lync Server

Play Identifying Critical Support Dependencies for Lync Server
Sign in to queue

Description

With customers deploying Lync Server into business critical scenarios, the success of a Lync solution increasingly depends on a series of robust operations and support procedures and practices. In this course, you'll learn about the often-overlooked dependencies that underpin a Lync Server solution, with an emphasis on people and process. You'll be introduced to the concept of Support Structure Mapping as a means of identifying gaps in a customer's capability to run a Lync solution that meets their business requirements.

  • [02:51] - Supporting Unified Communications
  • [04:21] - Understanding Support Requirements
  • [08:26] - Understanding the Environment
  • [15:53] - Developing a Support Structure Map
  • [29:50] - Timing the Support Discussion

Embed

Download

Download this episode

Download captions

The Discussion

Add Your 2 Cents