This course provides an in-depth look at the Information Technology Infrastructure Library or ITIL and shows us how the ITIL v3 framework impacts the way you deliver IT services to your organization. You will learn how you can implement these IT service management best practices through strategy and design as well as walk you through real life scenarios for incident, service request and problem management.
This series is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths on various Microsoft products and solutions. Enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.