(Module 12) ITIL for IT Professionals - Continuous Service Improvement

Download this episode

Download Video

Description

In this module you will learn about how you can take the ITIL v3 processes and use them to make better decisions around the intentional delivery of IT services to the business.

This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.

After watching this video, visit:
mvawww.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.

Embed

Format

Available formats for this video:

Actual format may change based on video formats available and browser capability.

    More episodes in this series

    Related episodes

    The Discussion

    Comments closed

    Comments have been closed since this content was published more than 30 days ago, but if you'd like to send us feedback you can Contact Us.