Improve your service levels with centralized access to help desk info and log data
In today's world, organizations need to drive innovation faster to market. To support this need for speed, IT is expected to deliver continuous services with higher service levels. With access to your help desk data (such as incidents, events, alerts and change requests) and log data (such as activity and diagnostic logs, performance and configuration changes) in one place, it easier to troubleshoot IT issues and provide faster resolutions. The ITSM Connector in Azure Insight & Analytics, now in public preview, helps you to integrate with Cherwell. You can read events, alerts, incidents and change requests from one of these service desk solutions and correlate with relevant log data in a Log Analytics workspace, all from one place. You can also create incidents into one of the service desk solution, based on the alerts generated from Insight & Analytics. You can view curated dashboards for deeper insights on impacted systems, enabling faster troubleshooting of issues. Insight & Analytics is part of the Microsoft Operations Management Suite (OMS).
Watch this video to learn how to connect your Cherwell ITSM instance to the Azure Log Analytics workspace. Try today by activating your free account.