In this demo-packed session, you explore the combination of self-service software provisioning and process controls using System Center 2012 R2 Configuration Manager, Service Manager and Orchestrator. Kurt Van Hoecke (MVP) and Samuel Erskine, will walk you through real-world scenarios of using advanced customization techniques such as the Authoring Tools and PowerShell, to build and customize classes, Service request forms, workflows and runbooks. We also discuss best practices, recommendations and processes you follow when customizing Service Manager and integrating with Configuration Manager software provisioning. You will learn how to plan for customizing Service Manager for business processes. Transform your plans into custom solutions using the advance authoring tools. Finally the session is delivered by 2 deep experts with vast real world deployment and book authoring experience.