Customer requirements first - Service Manager customizations without limits

Are you still running Configuration Manager 2012 RTM or SP1? If so, you really should upgrade to Configuration Manager 2012 R2. It has some great features and can provide immediate return on investment for the upgrade. In this session, demonstrations will show you how easy it is to perform an upgrade, however will also show you a few things regarding the upgrade process that you may never have known before, which will help you with future upgrades of Configuration Manager 2012.