What's New in System Center 2012 R2: (06) IT Service Management

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This section is all about SLA insights and analysis, standardized service delivery and manage multiple processes. In addition you will learn about OLA insights and analysis.

  • [09:22] - SLA Insights and Analysis
  • [30:46] - Standardize Service Delivery
  • [33:18] - Manage Multiple Processes

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