What's New in System Center 2012 R2: (06) IT Service Management
- Posted: Jul 24, 2013 at 8:14AM
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This video is part of a free online course from Microsoft Virtual Academy, <a href="http://www.microsoftvirtualacademy.com/training-courses/824?prid=ch9videolink">click here to view the full course and take advantage of many additional features such as assessments, slides, learning plans and more.</a>
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This section is all about SLA insights and analysis, standardized service delivery and manage multiple processes. In addition you will learn about OLA insights and analysis.
Full course outline: