Episode
Conversational AI and human agents working together
Many customer care systems combine conversational AI with live agents. Users may want to talk to a live agent either because the bot does not understand the user (AI limitation), or the request cannot be automated and requires a human action (application-specific limitation). In this session, we cover an overall approach to "human in the loop". We will show you how to build bots that combine conversational AI and human agents for delightful customer experiences.
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Many customer care systems combine conversational AI with live agents. Users may want to talk to a live agent either because the bot does not understand the user (AI limitation), or the request cannot be automated and requires a human action (application-specific limitation). In this session, we cover an overall approach to "human in the loop". We will show you how to build bots that combine conversational AI and human agents for delightful customer experiences.
Learn More:
The AI Show's Favorite links:
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