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When solutions fail, is it too easy to blame a given platform than for those really responsible to take responsibility? It more often has to do with one's level of problem solving skills, planning, and ability to align technology with business strategy.
This discussion between Jim Wilt and Zhiming Xue explores challenges that organizations often face while adopting technologies, and discusses proven field architectural practices and some strategy tools and approaches that will assist stakeholders in becoming owners of their solutions -- taking responsibility for their outcomes. This results in greater customer satisfaction, as the focus is all about enabling problem solvers (not expecting products) to deliver successful solutions.
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