Episode
Ask the Expert: Resolve Employee Support Requests in Seconds with Aisera and Microsoft Teams
The future of work will be defined and shaped by three key trends: automation, artificial intelligence, and collaboration. To meet the needs of a growing number of enterprise customers, Aisera is teaming up with Microsoft to offer employees a next-generation service desk. Join Bob German, Senior Content Developer for Microsoft Teams, and Muddu Sudhakar, Co-Founder and CEO for Aisera, to get questions answered live on how businesses are dramatically improving your employee experience and productivity from anywhere.
Ready for more? Check out https://aka.ms/ATEMSTeamsDevDocumentation
Chapters
- 00:00 - Introduction
- 02:15 - How has Covid affected your business and the need for this kind of solution?
- 04:06 - How does support interactions work in this new environment?
- 05:29 - Hoes does the AI behind the operations work?
- 09:53 - What happens when a human has to get involved?
- 11:41 - What kinds of KPIs or metrics do you use in measuring the effectiveness of your escalations from AI to the live agent?
- 13:04 - What IT resources can you provide to support the migration and integration of AI into a customer service solution?
- 16:36 - Does the customer need to dedicate an AI professional? Do you have professional services that come in and help?
- 19:45 - What do successful AI implementations in projects have in common?
- 23:28 - Can you provide an example of a successful implementation of AI into an existing customer care solution?
- 25:44 - What are the security and ethical principles that Aisera implements to protect its users?
- 27:37 - Closing Notes
The future of work will be defined and shaped by three key trends: automation, artificial intelligence, and collaboration. To meet the needs of a growing number of enterprise customers, Aisera is teaming up with Microsoft to offer employees a next-generation service desk. Join Bob German, Senior Content Developer for Microsoft Teams, and Muddu Sudhakar, Co-Founder and CEO for Aisera, to get questions answered live on how businesses are dramatically improving your employee experience and productivity from anywhere.
Ready for more? Check out https://aka.ms/ATEMSTeamsDevDocumentation
Chapters
- 00:00 - Introduction
- 02:15 - How has Covid affected your business and the need for this kind of solution?
- 04:06 - How does support interactions work in this new environment?
- 05:29 - Hoes does the AI behind the operations work?
- 09:53 - What happens when a human has to get involved?
- 11:41 - What kinds of KPIs or metrics do you use in measuring the effectiveness of your escalations from AI to the live agent?
- 13:04 - What IT resources can you provide to support the migration and integration of AI into a customer service solution?
- 16:36 - Does the customer need to dedicate an AI professional? Do you have professional services that come in and help?
- 19:45 - What do successful AI implementations in projects have in common?
- 23:28 - Can you provide an example of a successful implementation of AI into an existing customer care solution?
- 25:44 - What are the security and ethical principles that Aisera implements to protect its users?
- 27:37 - Closing Notes
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