Loading user information from Channel 9

Something went wrong getting user information from Channel 9

Latest Achievement:

Loading user information from MSDN

Something went wrong getting user information from MSDN

Visual Studio Achievements

Latest Achievement:

Loading Visual Studio Achievements

Something went wrong getting the Visual Studio Achievements

Defrag Tools: #54 - IE Favorites Crash

13 minutes, 42 seconds


Right click “Save as…”

In this episode of Defrag Tools, Andrew Richards, Chad Beeder and Larry Larsen show you the analysis of a crash. The crash happens when Favorites is clicked in Internet Explorer. We show Andrew's debugging and troubleshooting steps to solve the issue.


Sysinternals Process Monitor
Sysinternals ProcDump

Debugging Tools for Windows
Windows Performance Toolkit
SkyDrive - procdumpext.dll

[00:00] - Windows 8.1 RTM!
[01:18] - Internet Explorer Favorites Crash
[01:50] - AeDebug - (procdump.exe -ma -i c:\dumps)
[02:00] - Open the dump in the Debugger
[02:15] - Review crash at the exception context - .ecxr
[03:32] - View the exception record - .exr -1
[03:58] - View the stack - k
[04:17] - Explorer - C:\Users\<user>\Favorites
[05:00] - Deleted suspicious file but still crashes
[05:07] - Back to the dump file to get more evidence
[06:05] - !procdumpext.dpx
[07:50] - Trace Registry activity with Process Monitor
[10:45] - Use Jump To to navigate to the key in RegEdit
[11:28] - Rename the key as the data seems to come from it (as seen in the dump)
[12:22] - Success!
[13:25] - Email us your issues at defragtools@microsoft.com


Follow the discussion

  • Oops, something didn't work.

    Getting subscription
    Subscribe to this conversation

Remove this comment

Remove this thread


Comments closed

Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.