Defrag Tools: #54 - IE Favorites Crash

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Description

In this episode of Defrag Tools, Andrew Richards, Chad Beeder and Larry Larsen show you the analysis of a crash. The crash happens when Favorites is clicked in Internet Explorer. We show Andrew's debugging and troubleshooting steps to solve the issue.

Resources:

Sysinternals Process Monitor
Sysinternals ProcDump

Debugging Tools for Windows
Windows Performance Toolkit
SkyDrive - procdumpext.dll

Timeline:
[00:00] - Windows 8.1 RTM!
[01:18] - Internet Explorer Favorites Crash
[01:50] - AeDebug - (procdump.exe -ma -i c:\dumps)
[02:00] - Open the dump in the Debugger
[02:15] - Review crash at the exception context - .ecxr
[03:32] - View the exception record - .exr -1
[03:58] - View the stack - k
[04:17] - Explorer - C:\Users\<user>\Favorites
[05:00] - Deleted suspicious file but still crashes
[05:07] - Back to the dump file to get more evidence
[06:05] - !procdumpext.dpx
[07:50] - Trace Registry activity with Process Monitor
[10:45] - Use Jump To to navigate to the key in RegEdit
[11:28] - Rename the key as the data seems to come from it (as seen in the dump)
[12:22] - Success!
[13:25] - Email us your issues at defragtools@microsoft.com

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