In this episode of Defrag Tools, Trey Nash and Jason Epperly join Chad Beeder to talk about their roles as Escalation Engineers in CSS.
[00:00] - What does an Escalation Engineer do?
[04:30] - Can be from the IT Pro or Developer backgrounds...
[05:35] - Windows Performance Toolkit
[09:13] - NT Debugging Blog
[10:53] - EEs need to be able to talk to customers
[13:35] - Next 2 weeks, WPA examples
[13:50] - Email us your issues at firstname.lastname@example.org
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