12 | Claire Agutter, ITSM Zone, Director

Play 12 | Claire Agutter, ITSM Zone, Director
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Description

In the heart of the London financial district, Oguz and Claire Agutter discuss how many of the financial institutions have made great investments in implementing ITIL framework and fundamental processes. As a result companies and organizations are resistant to adopting DevOps practices.  Claire Agutter, ITSM Zone Director and online education specialist, discusses barriers to implementing DevOps, how to overcome them and the benefits of ITIL and DevOps complementing each other across Operations and IT Development.

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  • [00:56] Why invest in DevOps if a company has existing ITIL investment?
  • [02:25] How can processes compliment each other?
  • [03:55] Is it a good or bad thing that DevOps is less structured?
  • [06:03] How to start the conversation to add DevOps principals?
  • [07:07] How to strategically implement organizational change?
  • [08:18] How to get started?

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