6 | Blameless Postmortems with Pushpay

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Pushpay are making a disruptive change to how people and organizations exchange money, and their product teams are known for having a great culture. In this episode Thiago Almeida chats with Josh Robb, VP Engineering at Pushpay to discuss their journey and how they implemented a culture of Blameless Postmortems, what it means and its benefits. Check out the video or dive into the specific point below, then continue the story with the next steps below.

Time Stamps

  • [01:20] What are blameless postmortems, how it relates to continuous delivery, and why do Pushpay do it?
  • [04:20] What do blameless postmortems look like at Pushpay?
  • [08:23] What are examples of postmortems other than production issue related ones?
  • [10:17] Getting the team to buy into the culture
  • [15:30] What metrics to measure when doing blameless postmortems
  • [17:40] What beneficial impacts did blameless postmortems bring to Pushpay?
  • [20:55] How to share the learnings?
  • [23:21] Minimizing the impact of production bug impact by using feature flags and code reviews

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    The Discussion

    • User profile image

      ...when putting a sticker over the backlit fruit does not make it a vegetable.

    • User profile image
      Jay Jaeger

      At Wisconsin DOT where I started working in the 1970's this idea was a basic, unstated part of the culture. Mistakes were made. People are not perfect. But so long as mistakes were not repeated, and sincere effort was made, blame was generally avoided. Unfortunately that ended shortly after 2011, when a new manager came into the picture. It was a real shame. Turnover has been incredibly high since that time.

    • User profile image

      Thanks for the video, and the useful links in the notes. All very helpful

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