6 | Blameless Postmortems with Pushpay

Download this episode

Download Video

Download captions

Download Captions

Description

Pushpay are making a disruptive change to how people and organizations exchange money, and their product teams are known for having a great culture. In this episode Thiago Almeida chats with Josh Robb, VP Engineering at Pushpay to discuss their journey and how they implemented a culture of Blameless Postmortems, what it means and its benefits. Check out the video or dive into the specific point below, then continue the story with the next steps below.

Time Stamps

  • [01:20] What are blameless postmortems, how it relates to continuous delivery, and why do Pushpay do it?
  • [04:20] What do blameless postmortems look like at Pushpay?
  • [08:23] What are examples of postmortems other than production issue related ones?
  • [10:17] Getting the team to buy into the culture
  • [15:30] What metrics to measure when doing blameless postmortems
  • [17:40] What beneficial impacts did blameless postmortems bring to Pushpay?
  • [20:55] How to share the learnings?
  • [23:21] Minimizing the impact of production bug impact by using feature flags and code reviews

More Resources

Be Social



Tag:

devops

Embed

Format

Available formats for this video:

Actual format may change based on video formats available and browser capability.

    The Discussion

    • User profile image
      BlueOak

      ...when putting a sticker over the backlit fruit does not make it a vegetable.

    • User profile image
      Jay Jaeger

      At Wisconsin DOT where I started working in the 1970's this idea was a basic, unstated part of the culture. Mistakes were made. People are not perfect. But so long as mistakes were not repeated, and sincere effort was made, blame was generally avoided. Unfortunately that ended shortly after 2011, when a new manager came into the picture. It was a real shame. Turnover has been incredibly high since that time.

    • User profile image
      trsmith

      Thanks for the video, and the useful links in the notes. All very helpful

    Comments closed

    Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.