IT Heroes Episode IV:MSFT Support Specialist Jay Brummett, discusses ISA, Common customer issues, DN

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Microsoft Product Support Specialist Jay Brummett

Today we are speaking with Microsoft Product Support Specailist Jay Brummett. Jay has been in Microsoft PSS for over five years, specializing in Networking, ISA (Internet Security and Acceleration Server) and LCS (Live Communication Server). We discuss some common misconfigurations, DNS dependencies and what customers should know before they call support.

This interview is the fourth in a new podcast series, IT Heroes: Stories from the Trenches; these are the real stories of men and women in IT making a difference everyday. We talk with authors, innovators and implementers about emerging technologies, troubleshooting and remediation of common infrastructure issues and charitable contributions in the community.  We seek to educate and provide a forum for open discussion of the many uses for and specific ways in which people are everyday exploiting technology to create opportunities for themselves and others.

Stream the Jay Brummett interview now!

Originally posted Monday, November 28, 2005 1:12 PM by MJMurphy_TechNet at http://blogs.technet.com/mjmurphy [6]

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