The Miami311 System is a Windows Azure/Silverlight-based solution which enables City of Miami citizens report and track issues reported to city management. The system uses Bing Maps to plot the location and relevant information about each issue reported. Citizens now have the ability to easily see the status of the issue without having to call the city office.
The system offers significant benefits to the city and its citizens: Expediency, Low Cost, and Enhanced Citizen Services. Miami is making this solution available to other jurisdictions to enable then to derive the same benefits.
The system was built in collaboration with ISC; a Microsoft gold partner.