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Update Mongoose OS with Automatic Device Management in Azure IoT Hub

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The Discussion

  • User profile image
    Josias

    When selecting an operating system for IOT devices or any other such thing there are a number of things to keep in mind to assure that the development path is as easy as claimed. Things such as:
    1) The quality of the code
    2) The ease of learning the platform
    3) The size of the community - is it as popular as Arduino where there are thousands of users that will happily assist or will you be on your own when you are stuck.
    4) The size of the company that developed it and their level of support and after sale service.

    As a paid subscriber to the product I found that Mongoose is very good when the main stream functionality is used, but when you want to do something that is not main stream (but supported by Mongoose) that getting support is almost impossible when running into problems.
    The community can't help and the manufacturers of the product is too busy to assist. Not getting support can lead to massive time to market delays that can kill a product or will force one to look for alternatives.
    My recommendation is to ensure that the functionality you require is WELL supported within the product before spending money to buy licences.
    Happy coding!!

  • User profile image
    Toly

    Josias.

    Thank you for the feedback on Mongoose OS!

    With regards to your comment: ".. but when you want to do something that is not main stream (but supported by Mongoose) that getting support is almost impossible when running into problems.
    The community can't help and the manufacturers of the product is too busy to assist..."

    Mongoose OS team is always happy to assist. And as in any other business the time allocated to any project has to be accordingly compensated.

    For our customers integrating Mongoose OS in their commercial products (made and sold for profit) we are offering Commercial Technical support and Consultancy.

    When one building "something that is not main stream" for a commercial project and at the same have expectations other companies or developers shall invest their time to assist for free, those are unreasonable expectations.

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