E-mail and related messaging services are essential applications used at Microsoft. Employees rely on Microsoft Exchange messaging services in their offices, in meetings, at home, and while traveling. Any outages or delays in messaging services directly affect the ability of employees to perform their day-to-day business functions. Michael Murphy interviews Grant Hogan, who is responsible for the Service Management of Microsoft IT’s implementation of Exchange 2007. They discuss how Microsoft IT monitors and manages the Exchange messaging infrastructure as a service to improve user satisfaction and increase employee productivity.
Aurora Queen – Your Show Host and TechNet Radio Producer
Michael Murphy – IT Pro Evangelist
Grant Hogan – Grant Hogan is responsible for the Service Management of Microsoft IT’s implementation of Exchange 2007, with specific focus on E-mail and calendaring components. Microsoft IT's charter is to be Microsoft's "First and Best customer," providing input, feedback, and experience to the Microsoft product groups developing enterprise products. Grant makes sure Microsoft IT delivers world class service to internal clients while helping shape future Microsoft IT service products and technologies.