The Voice of Support
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30 minutes, 34 secondsThe Voice of Support - Show 14: The MVP Program In-Depth (Part 3 of 4)Jul 10, 2007 at 1:41 PM
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Welcome to the Show #14 of The Voice of Support! The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality,… -
24 minutes, 54 secondsThe Voice of Support - Show 13: The MVP Program In-Depth (Part 2 of 4)Jun 27, 2007 at 11:16 AM 0
Welcome to the Show #13 of The Voice of Support! This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality,…
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26 minutes, 29 secondsThe Voice of Support - Show 12: The MVP Program In-Depth (Part 1 of 4)Jun 19, 2007 at 7:59 AM 1
Welcome to the Show #12 of The Voice of Support! The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality,…
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23 minutes, 42 secondsThe Voice of Support - Show 011: The Zune Support ExperienceJun 05, 2007 at 12:12 PM 0
Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience …
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22 minutes, 10 secondsThe Voice of Support - Show 010: Managing Xbox and Xbox 360 Support WorldwideNov 22, 2006 at 8:27 AM 2
Welcome to the Show # 10 of The Voice of Support! This week, we sat down with Doug Park, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various "lines of business" for Xbox hardware and software support around the globe, which we…
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15 minutes, 54 secondsThe Voice of Support - Show 009: Supporting Xbox and Xbox 360 Kiosks in Retail OutletsNov 16, 2006 at 12:13 PM 0
Welcome to the ninth installment of The Voice of Support! This week, we sat down with Steve Miles, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks you see in various retail stores across the world, and some of the really cool features and new…
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30 minutes, 32 secondsThe Voice of Support - Show 008: A look at supporting Games for WindowsNov 08, 2006 at 9:39 AM 0
Welcome to the eighth installment of The Voice of Support! This week, we sat down with Mark Auld, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some past impressions of upcoming technology and titles featured a while back at…
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19 minutes, 20 secondsThe Voice of Support - Show 007: Security Program Management @ Microsoft SupportSep 12, 2006 at 10:06 AM 0
Welcome to the seventh installment of The Voice of Support! This week, we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various…
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19 minutes, 20 secondsThe Voice of Support - Show 006: Security Support @ MicrosoftAug 15, 2006 at 12:33 PM 0
Welcome to the sixth installment of The Voice of Support! This week, we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the…
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20 minutes, 48 secondsThe Voice of Support - Show 005: Support for Games and Xbox LiveJun 27, 2006 at 10:59 AM 0
Welcome to the fifth installment of The Voice of Support! This week, we sat down with Steve Kastner, Support Program Manager for Xbox Games and Scott Hirnle, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox…
