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Welcome to the first installment of The Voice of Support!
In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium.
While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!
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