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Welcome to the second installment of The Voice of Support!
In this second show, Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind http://support.microsoft.com) cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as well as what to expect in future versions of search, which are making their way to the Support site very soon.
While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!
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