Welcome to the Show #11 of The Voice of Support!
In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should.
While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!