From support professionals, to MVPs, to our own online internal support content team, tune in to The Voice of Support for timely, informative conversations about how to support Microsoft products. Tell us what you want to hear, send us your thoughts, and give us your ideas for discussion topics. We want to know you better, and we want you to know us better. We are tuning in to you, so stay tuned! We would like to hear from you! Please contact us at "Ask for it" and let us know what you think and what you would like us to talk about in future podcasts.
Welcome to the fourth installment of The Voice of Support!
This week, we travelled to the Millenium building to sit down and talk about Xbox.com with
Peter Orullian, the Site Manager of
Xbox.com, and Patrick King, the Writing Lead for Xbox User Assistance. This is Part 1 of a several part…
Welcome to the third installment of The Voice of Support!
This week, we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with
Ben Reich, a producer here in Global Service Automation Content Delivery. Ben has been involved with many different…
Welcome to the second installment of The Voice of Support!
In this second show, Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind
http://support.microsoft.com) cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as…
Welcome to the first installment of The Voice of Support!
In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind
http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium.