Defrag 003 - Win7 Shutdown Slowdowns, Prob Step Recorder, MSI Failures

Play Defrag 003 - Win7 Shutdown Slowdowns, Prob Step Recorder, MSI Failures
Sign in to queue


Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see the show for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

On tonight's episode:

00:40 David Young fixes his Homegroup problem.
02:10 When to re-registering DLL's.
02:54 Troubleshooting Windows 7 Shutdown delays.
06:30 How to collect data to send us for problem solving.
11:50 Troubleshooting an MSI installation, turning on verbose logging for troubleshooting.
17:30 About the Program Compatibility Assistant.
18:50 Troubleshooting a Windows Update failure.
22:18 Using the Debugging Tools for Windows.



Right click to download this episode

The Discussion

  • User profile image

    your advise to look at the services to fix shutdown issues is bad!!!!!!!!!!!!!!!!!!

    Users should not look at it without having any any ideas which service it is. They now disable thing and damage the Window more tan they fix anything.

    I can repeat my self. Run a xbootmgr trace:

    create the summary.xml and look if session 0 (services) or session 1 (apps) are hanging.

    Often users have set the option ClearPageFileAtShutdown, which also delays Windows shutdown extremely. You can see this from the Summary XML under intervals (ZeroHiberFile).

    Please don't give the users such dangerous advices.


  • User profile image


    If you recall from the show, I did in fact state to not randomly start changing the state of the services. However, what I did say was to look at if there was anything in the event to indicate a service was taking a long time to shutdown, or if it were crashing during the shutdown.

    The performance tools for windows are a great set of tools to use to troubleshoot these issues, and that was something I was going to go into at a later date.

    There are countless number of reasons why a system may be slow to shutdown, and I can't possibly enumerate them all.

    Thanks for your feedback, but I still stand by the recommendations stated, as well as understanding that there are other tools available to do more indepth analysis.

  • User profile image

    @MagicAndre1981: I've never run into anyone that set their Clear Page File At Shutdown flag without knowing what it does or what it impacts. Then again, I don't have to deal with people that tattoo their face, put hot sauce in the wrong hole, or perform other inexplicable acts upon themselves.


  • User profile image

    I like where this show is going. Keep up the good work

  • User profile image

    Nice! But why is shuting down so much faster in Linux and Mac OSX than on Windows?

  • User profile image

    @Josh and RhymesWith​Orange

    here is an example of last week:

    with xbootmgr I was able to detect the slowness easily (ClearPageFileAtSthutdown,Fireox and µtorrent hang and I found the hanging service with try and error approach).

  • User profile image

    how to I edit my last post as guest? I mean without try and error approach.

  • User profile image


    Linux and OSX have a different OS model. If you compare a clean Win7 box to an OSX box shutting down times should be very comparable. It also depends on whether or not you are on a domain, the hardware, etc.

  • User profile image

    i too love where this show is going! great job so far. i'd love to see more detail in debugging issues with error codes returned from application logs. seeing someone else's thought process and workflow helps a lot! thank you!

  • User profile image


    As you can imagine, an actual debug session may be a little too long and/or dry to go over on the show. However, if you (and by you, I mean anyone) send some watson bucket IDs of crashes you have seen, I can pick a couple to go over.

    You can get the watson bucket ID by going into the event viewer, find the "Application Error" event, then look at the "Windows Error Reporting" event right above it. There should be a non-zero bucket ID (assuming that you submitted the issue). Try and pick something that happened in the past 30-60 days.

  • User profile image

    Where can I find the logs the Service Controll Manager wrote if my shutdown is slow?


  • User profile image


    Look in the system logs.

  • User profile image

    Hi Larry and Gov,

               Great Job with the DefragShow, waiting for next episode and we would like to see more shows coming up more than just twice in a month like March.

    Thank you,

    Looking forward for the next show with more info's on Windows stuffs! Big Smile
    Cheers! Wink

  • User profile image

    Hi Guys,

    Congrats for creating such a great show, I love it!

    Where can we submit questions for the next episode?



  • User profile image


    You can submit them here (in general we look at comments of the "current" show to prep for the future show).

    Next show will come after MIX.

  • User profile image

    I like this show a lot.  It's both interesting and helpful.  One request though;  I can't always read what is on your display so when you type a path to a log or point out a file name could you also verbalize it?

Add Your 2 Cents