Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see the show for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
On tonight's episode:
00:40 David Young fixes his Homegroup problem.
02:10 When to re-registering DLL's.
02:54 Troubleshooting Windows 7 Shutdown delays.
06:30 How to collect data to send us for problem solving.
11:50 Troubleshooting an MSI installation, turning on verbose logging for troubleshooting.
17:30 About the Program Compatibility Assistant.
18:50 Troubleshooting a Windows Update failure.
22:18 Using the Debugging Tools for Windows.