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Defrag 006: Troubleshooting Windows 7, Outlook Crash, SSD speeds

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.

00:25 Windows7News.com 4 part series on troubleshooting Windows 7. 
01:00 Outlook 64-bit crashes when opening specific emails.
05:00 Do lots of fonts cause perf problems? 
07:25 Question about 32bit/64bit Windows 7 installs.  
09:25 Getting the best Solid State Drive speeds. Crystal Mark link
14:30 Discussion about RAID controller cards vs. onboard Motherboard RAID arrays.
19:03 Using Windows Troubleshooting Platform.

Follow the Discussion

  • MagicAndre1981Magic​Andre1981

    Why don't you release the public striped out PDBs for Office? Without them we can't use WinDbg to debug crashes or use xperf to trace slowness.

  • MagicAndre1981Magic​Andre1981

    and the same procedure like every show again. Use xperf to trace the slow IO operations. The ntdebugging team made a video about it:

    http://blogs.msdn.com/b/ntdebugging/archive/2009/08/17/xperf-to-investigate-slow-i-o-issues.aspx

  • ZippyVZippyV Fired Up

    My WindowsUpdate problem is still not solved Sad

    http://channel9.msdn.com/Forums/TechOff/WindowsUpdate-problem

  • MagicAndre1981Magic​Andre1981

    @ZippyV

    the NTFS trasnaction manager is broken. Delete all files (*.*) from C:\Windows\System32\config\TxR, next run

    fsutil resource setautoreset true C:\

    and you're fine again.

    best regards
    André

  • Larry LarsenLarryLarsen "Lightbulb"

    ZippyV: Sorry about that. If MagicAndre1981's fix doesn't work, email me at defrag - at - microsoft and we'll take care of you! Smiley

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    Unfortunately I have no control over that. Seeing how hard it is for internal folks to get symbol access however, there must be a good reason why they are not available. The best I can do is inquire and update here.

  • Another very good and interesting show, thanks.

  • TuneUpTuneUp

    Thanks for putting this video together! Outlook crashing is definitely one of the more frustrating troubleshooting issues that can happen around the office. Are you planning to do weekly Q&A’s to address more of these Windows problems?

  • David Gliennadglienna Remote Programming & Repair - SIOK Online (773) 234-4270

    Around 7;30 or so, it was mentioned that EASY TRANFER works for Win7 x86?  I want to save the files from x64, and ET won't load.  Any solution available?  (Using Acronis Image, but that's a hassle in itself)

    Thanks.

  • ZippyVZippyV Fired Up

    @ZippyV

    the NTFS trasnaction manager is broken. Delete all files (*.*) from C:\Windows\System32\config\TxR, next run

    fsutil resource setautoreset true C:\

    and you're fine again.

    best regards
    André

    SOLVED, you are my hero.

  • MagicAndre1981Magic​Andre1981 xperf addicted

    , ZippyV wrote

    SOLVED, you are my hero.

    nice to hear this Smiley

    , RhymesWith​Orange wrote

    @MagicAndre1981:

    there must be a good reason why they are not available. The best I can do is inquire and update here.

    can you ask this please? I asked it in the German and English Technet forums and never got an answer.

    I have a question to you. My German Windows 7 Sp1 x64 displays "Resume Windows" when I get back from Hibernation instead of "Windows wird fortgesetzt" which expect on my German Windows. The language is set in BCD to German:

     

    Windows-Start-Manager
    ---------------------
    Bezeichner              {bootmgr}
    device                  partition=C:
    description             Windows Boot Manager
    locale                  de-DE
    inherit                 {globalsettings}
    default                 {current}
    resumeobject            {386d7f0d-3735-11e0-9054-da9937c8e486}
    displayorder            {current}
                            {386d7f13-3735-11e0-9054-da9937c8e486}
                            {386d7f14-3735-11e0-9054-da9937c8e486}
                            {386d7f19-3735-11e0-9054-da9937c8e486}
                            {386d7f16-3735-11e0-9054-da9937c8e486}
                            {d3dce997-7447-41fc-9740-a8d20ee3bf55}
    toolsdisplayorder       {memdiag}
    timeout                 30
    displaybootmenu         Yes

    Windows-Startladeprogramm
    -------------------------
    Bezeichner              {current}
    device                  partition=C:
    path                    \Windows\system32\winload.exe
    description             Windows 7 Ultimate (x64)
    locale                  de-DE
    inherit                 {bootloadersettings}
    recoverysequence        {386d7f0f-3735-11e0-9054-da9937c8e486}
    recoveryenabled         Yes
    osdevice                partition=C:
    systemroot              \Windows
    resumeobject            {386d7f0d-3735-11e0-9054-da9937c8e486}
    nx                      OptIn


    I checked the "C:\Windows\System32\de-DE\winresume.exe.mui" and "C:\Windows\System32\Boot\de-DE\winresume.exe.mui" and the included Resume.xsl is German, too.

    Any ideas?

    André

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    I will check and answer in this thread.

  • this is a great site i have learned alot

  • MagicAndre1981Magic​Andre1981 xperf addicted

    @MagicAndre1981:

    I will check and answer in this thread.

    ok.

    I solved the resume text issue by removing hotfix KB2519400. I accidentally applied it to my desktop.

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    That is bug... I will see about addressing that.

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @RhymesWithOrange:

    Ok, so I found out why, and you won't really like the answer... the long and the short of it is that it isn mired in red tape at this point. Yes there has been requests, but none have been so great as to actually warrent the work involved to publish public symbols. It seems to get investigated around every release, and then gets depriortized against the other work. We can only hope at this point that it will happen in the future.

  • MagicAndre1981Magic​Andre1981 xperf addicted

    , RhymesWith​Orange wrote

    Ok, so I found out why, and you won't really like the answer... the long and the short of it is that it isn mired in red tape at this point. Yes there has been requests, but none have been so great as to actually warrent the work involved to publish public symbols. It seems to get investigated around every release, and then gets depriortized against the other work. We can only hope at this point that it will happen in the future.

    Hi Gov,

    I don't like the information, but I like that I now finally got an answer. It is always better to say, "you don't get the debug symbols" instead of never replying again. If the next Beta program starts, I ask this again on connect. Maybe they offer them at this time.

    So thanks for your effort to ask. And have a nice weekend.

    best regards

    André

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    It is actually a very complex process to ensure the right info (and only the right info) is released in the public symbols. the build process itself is enormously complex for something as large as office. Windows has been doing it for a very long time, but unfortunately it doesn't translate well to other products. I can't guarantee anything, but things are progressing, albeit slowly, and I do hope the do get published someday.

  • MagicAndre1981Magic​Andre1981 xperf addicted

    ok Smiley

     

    I have 2 other things I want to ask. Running xbootmgr with the DRIVERS trace flag sometime causes a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) bug check in Windows 7. Hotfix available?

    The next thing is an issue which was closed from the German MS support without a real answer. What prevents Windows to release the paged pool MmSt memory? I ran xperf with Pool tracing and stackwalk PoolAlloc. This shows me that FindFirstFileW or the MiAddViewsForSection allocate the Memory. But why is the allocated memory never freed? This happens when running a 3rd party search tool which updates the index and other tools like TortoiseSVN, TortoiseHg, TortoiseGit. So sometimes I have over 1 GB paged pool usage. The strange thing is that hibernating Windows frees the memory. I used xbootmgr with POOL and stackwalk PoolFree to verify this. So why is the memory freed at hibernation and not at normal work?

    Any ideas?

    http://truc7g.sn2.livefilestore.com/y1psUQk2zY_S8RYHqQadkvscEAHwRgGBdDUDSoprrxhUvObmpBKlSRB9bDYxaXWanKqGWgdbQKDKwriz498Gpu-GVVT7XC_f2_U/xperf_AOFO_paged_Mmst_NTFS_ntkrpamp_MiAddViewsForSection.png

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    For the first issue, can you share the memory.dmp file?

    Second issue I will have to research. can you share the traces?

  • MagicAndre1981Magic​Andre1981 xperf addicted

    where can I upload all things?

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    Can you use skydrive?

  • MagicAndre1981Magic​Andre1981 xperf addicted

    http://cid-128fc518635be2dc.office.live.com/browse.aspx/xbootmgr^_bugcheck

    hibernation doesn't work any longer so I can't give you the free trace Sad

    I only get a blinking cursor. chkdsk repaired issues and I recreated the hibernation file with powercfg but it still fails. System restore to 2 days ago where everything works also doesn't sove it. Damn Windows hype. I want my stable Vista back Sad

  • MagicAndre1981Magic​Andre1981 xperf addicted

    ok, the hibernation works again but extremely slowly.

    the ACPI driver takes 70s to resume:

    <resumedevices start="630284439" duration="70791941">
    <device start="630284750" duration="70420610" name="ACPI_HAL\PNP0C08\0">
      <driver start="630284759" duration="70420591" name="\Driver\ACPI" /> 
    

    Any ideas why? I had this last year and it has suddenly gone and hibernation was fast again. But now it suddenly came back Sad

     

  • Rhymes With OrangeRhymesWith​Orange Ultimate Orange

    @MagicAndre1981:

    Have you updated the BIOS recently?

  • MagicAndre1981Magic​Andre1981 xperf addicted

    wrote

    Have you updated the BIOS recently?

    no, I have send my PC to hibernation at the evening, and next day when I came back home and tried to resume, the resume failed completely. I checked the HDD with chkdsk and now hibernation works again, but slowly. So I made the xbootmgr trace and saw this ACPI issue.

    The same thing happened last year for me. Hibernation worked and suddenly it was extremely slow, so I made the trace and also saw the ACPI issue. The next months I turn the PC off by making a shutdown. Some day I made an mistake and send the PC to hibernation and it suddenly worked again. Now the ACPI issue is back for an unknown reason. BIOS reset, uninstalling the driver from device manager doesn't fix it. I talked to the ASRock support last year and they also have no idea (they never heard about xbootmgr and how to use it)..

     

  • MagicAndre1981Magic​Andre1981 xperf addicted

    any new ideas about the ACPI issue?


    I also have a performance issue with IE9. Loading a XML file with IE9 is extremely slow:

    I looged a bug during IE9 development on connect, but it was closed. I reopened it and attached a xperf trace but no response.

    Can you look at this?

  • MartenMarten

    Wow we really are slow compared to hardware.

    If the first email can crash your email app. Or a font cant do the same.

    It is a sad state for software. I guess the great apes making hardware are holding their end up and the great apes making software are all over the place.

    How about software get their act together. How much duplication do you want before stupid people look at you and go come on ?

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