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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[00:10] - Crapware recap.
[04:20] - Pulling drivers out of the .wim after flattening a PC.
[06:00] - Is it overkill to have an admin account and a standard user account.
[08:44] - Taskbar acts weird when debugging in VS.
[10:22] - Flattening a PC takes longer than we often suggest, why?
[14:33] - The case for bigger or smaller block sizes.
[17:33] - Gov on UPS's. [link]
[21:34] - What is Local Disk Q:?
[23:00] - How to capture a screenshot periodically.
[24:28] - Can't see all the RAM on a PC.
[25:15] - How to remove lock icon from a folder.
[26:06] - How to alt-tab to an app without a Task Bar button.
[25:15] - Pick of the Week: PerfView [link]
Following is the note from Wayne Knapp about extracting drivers out of your recovery image:
"It sounds a little scary but it works well and you can always restore to the factory image if something goes wrong. This gives one the maybe the cleanest possible starting point. I recently was able to upgrade a Dell 2320 all in one touch screen computer to Windows 8 using the above approach. I was able to reinstall all the correct drivers in about 10 minutes after the Windows 8 install was complete.
1) Open up an administrator command prompt.
2) Create a directory to create a copy of the expanded restore image, say "c:\backupImage".
3) Expand the factory image with dism.exe. This is scary looking but docmented in MSDN. In my example:
"dism /mount-win /wimfile:d:\DELL\Image\Factory.wim /index:1 /mountDir:c:\backupImage"
This command will take a few minutes to run.
4) Copy the c:\backupImage\windows\system32\DriverStore directory to the recovery partition, say d:\DriverStore.
5) Now reinstall a clean version of Windows on the C:\ drive, leaving the restore partition alone!
6) Fix the drivers by using the device manager and browsing to the D:\driverstore for the drivers.
7) Enjoy your fast and very clean system!"
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