Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[01:00] - Gov's power policy tricks.
[02:37] - Can key from OEM sticker be used with other install media.
[03:20] - Using shift key to start IE under another user.
[04:30] - How to remove frequently used items from Windows 8 File Explorer.
[05:53] - Changing password via VPN. [link]
[07:15] - Using Control+N on IE vs. other methods for new windows.
[08:57] - How to always keep a windows on top. [link]
[09:25] - What would cause USB device not connected error message.
[12:24] - Is it possible to change chassis type reported by system.
[14:35] - What's the shortest way to get to Device Manager.
[15:30] - Pick of the Week: New Microsoft logo.