Defrag: Defrag'ing Halloween with the Surface Pro 4, 1000Mbs Fiber and more...

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:30] It’s Back to the Future day. 
[02:14] OUTATIME easter egg on

[03:20] Are you dressing up for Halloween?
[04:51] Gov rocking the Surface Pro 4

[06:40] 1000Mbs Fiber by 100Mbs Up/Download speeds
[12:54] Thumbnail cache behavior and any changes to it on Windows 10?
[15:05] Windows 10 Rocks! Is Continuum going to be that awesome?
[18:01] Pin differences between Office 365 and Outlook 2013 
[18:28] Cannot start IE 11 on Windows 10 
[20:02] Why does the Recycle Bin icon on my Desktop sort funny?
[20:32] Upgrading from Windows 10 to Windows 10 Pro 
[21:18] Mapping OneDrive to a driver letter on Windows 10 (link <- does not work on Windows 10) 
[22:56] Can't delete Creative Cloud folder (link
[26:30] Microsoft Keyboard  
[27:56] Dealing with "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID" error

Pick of the Week:[30:30] Internet Arcade (link)
Pick of the Week:[31:24] Console Living Room (link)
Pick of the Week:[32:50] Soundboard for Windows fans (link)



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The Discussion

  • User profile image

    Outstanding answer, Gov. I expected no less :) Thanks, guys! Appreciate the sage advice.

    I've ended up going for the NetGear Nighthawk gigabit wireless router (ordered before I saw this...), but I will definitely get the high speed switch for wired connections. Unfortunately, I don't know yet what bottleneck the optical converter will present (my hope is that it is minimal...).

    Rock on,


  • User profile image

    Surface Book... it less than 14 inches and hard to read at 3000 x 2000 pixels.

  • User profile image

    @Rukur: I saw a review where it is side by side with MBP 15". It's same size as MBP 15" but not as wide. (dimensions are slightly bigger than A4 paper).

    The 3000x2000 idea is really about running it at 200% (1500x1000). However this result in DPI that is not multiple of integer 96. So I'm not how that works out, it might still be too small text at 200% but that wasn't really (my) intention - text should be readable at 200%. I'm not privy to what considerations went into the 3000x2000 - (x2048 would have seemed more legacy compatible but maybe it made the text too small at 200%?)

    I think a future revision of this might be as follows: larger tablet display with slow cpu and no cooling and less battery. Then laptop-level Iris Pro cpu in the keyboard and no discrete CPU.

    This gets you even larger yet lighter tablet and ability to opt for performance or battery life in the keyboard. (And you can purchase external batteries if you get power thru type-c usb)



    AR calculator says phys dimensions of SP4 is 3:2 and Surface Book is 4:3, though the display is 3:2 - kinda interesting, I have to really see it in person to say if the display is ideal size,resolution,dpi to make any judgements.

  • User profile image

    re: "1000Mbs Fiber by 100Mbs Up/Download speeds"

    Ideally you'd have multiple ISP/transits and some way to select the route based on latency or actual transfer speed depending on app. I don't think this is unrealistic at home as you might have LTE+cable, or in best case you could have different cable tv provider, different eth/fiber/vdsl provider and then few different LTE providers.

    I have some experience in doing comparisons of multiple ISP transits from same physical location at the same time and the international routes they use can have worst case wildly different performance.. like 10x+ differences. So for best internet perf you really want multiple ISP's and a way to auto-select the optimal route... Though since I mostly view youtube stuff, what really matters is having ISP that has youtube etc caches through local peering nearby - the more distance/hops/intermediaries there are, the more likely there's some bottleneck now and then - I almost yearly end up mailing NOC's to check their routes when there's some sort of issue.



  • User profile image

    "Microsoft Keyboard"

    I'd like that 3 device switch in all keyboards, especially ones that have ded. f-keys+ins/del/home/end/pgud/arrows - ok so maybe if space is super tight you can map the keys under some Fn-like key but I also use ctrl+shift+navigation keys. Pressing ctrl+shift+fn keys simultanously with one hand is a bit much to do regularly.

    I think you could do a 2 "column" navigation keys by moving ins,delete below end and pgdn, or the pgu/dn below End key, then shifting arrow keys down and left by 1 key width like some laptops do.

    Then you could maybe have like 14" laptop size keyboard with keyboard close to regular keyboard. Old 4:3 14" Thinkpads had pretty much everything right except they didn't have thin models with modern internals and top notch displays.

  • User profile image

    @Rukur:I tried the Surface book and I have bad eye site and viewing the was just fine. I had no problem with it.[H]

  • User profile image

    I really want that keyboard, where can I buy it?

  • User profile image

    @Rukur: My Lenovo Yoga that I use on the show is 3200x1800 and I only struggle to read questions on the show because I refuse to wear my glasses.  :)



  • User profile image
  • User profile image

    Is there any new version coming soon?

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